Beyond the loan: Lessons from PwC’s 2019 Home Lending Experience Radar

[Editor’s note: This is a report from PwC. PwC is a bronze sponsor at LendIt Fintech USA 2019, which will take place on April 8-9 in San Francisco. To learn more you can contact, Roberto Hernandez, Principal: roberto.g.hernandez@pwc.com]

In its latest annual survey of consumer lending – Beyond the loan: Lessons from PwC’s 2019 Home Lending Experience Radar – PwC highlights the need for mortgage lenders to think beyond the loan by offerings products and services across all phases of the process—from planning and saving through purchase, into ownership and home improvement.

The report’s most notable findings and insights are centered around new opportunities for lenders to focus on helping borrowers with their financial health; the potential impact of tech companies within the mortgage industry; and how lenders can unlock the power of their data to truly understand and deliver value to their customers.

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